Pricing
One plan.
1,000 conversations included. USD 0.30 for each conversation after that. No seat or API fees. These are the planned go-live terms. Public checkout and working paid activation are not available today. We confirm supported sources, tasks, connections, and maintenance coverage during early-access setup. See integration options.
What counts as a conversation.
You pay for answers and completed actions, once. You do not pay for Sondel saying "let me get someone".
- Counts once
- When an answer to a support question is delivered, or a requested task succeeds with confirmation from your system. Further messages, lookups, and actions in the same window add nothing.
- Does not count
- Opening the widget, a greeting, a clarification that goes nowhere, a decline or handoff without an answer, or a technical failure on our side.
- The window
- Chat and API: a rolling 24-hour inactivity window per conversation. Email: a rolling 72-hour window per thread. A customer message resets the clock; Sondel's own messages do not. An active exchange over several days is one conversation. This is Sondel's definition, not an industry standard.
- Email drafts
- If Sondel drafts replies for your team to send, a draft counts once when a person sends it, edited or not.
Included. Not sold separately.
- Team
- Every admin and editor you need. No seat charges.
- API
- No API fee. Confirm the current contract, supported routes, and required customer interface during setup.
- Connections
- The website widget, server API, and task-specification import are the available integration paths for review during setup. No named native helpdesk connector is listed as available. Substantial custom setup can have a separate fee, agreed in writing first.
- Maintenance
- Source checks and testing for the workflows enabled in your setup. We confirm automatic re-testing, repair, and reporting coverage before go-live.
- Spending limit
- Alerts and a hard limit you set at go-live. At the limit, Sondel stops billable work and keeps your handoff running, so customers can still reach you.
What Sondel never does.
Acceptance rules for every approved setup. Test them with your own sources and connected systems before go-live.
- Never states a price, discount, code, or refund term unless a source states it exactly.
- Never promises an exception, a timeline, or compensation.
- Never gives legal, medical, or financial advice.
- Never claims an action succeeded without confirmation from your system.
- Always offers a person.
Start with a free preview.
No permanent free plan, and no card to start. The preview is for setup and testing, with a budget shown in plain units.
- What you get
- We confirm the supported sources and prepare a private preview for testing. Account actions require their own reviewed connection and test.
- The budget
- Pages imported, check runs, and model spend, shown as you use them. We warn before the limit. At the limit, preview work pauses; you can ask for more once, or go live.
- Before go-live
- A summary of expected answers, declines with reasons, gaps to fix, and an estimated monthly bill with a suggested spending limit. Labelled as an estimate, with its basis.
- Paid activation
- Purchase means paid activation after a reviewed setup. Public checkout is not available, and the current early-access request takes no payment. Sondel will confirm that activation is ready before asking for a payment method or go-live consent.
- Response and capacity
- Sondel replies to early-access requests within two business days and accepts up to five new teams per month.
- Refund guarantee
- 30 days from go-live, the first plan fee is refunded on request. Overage is still billed. Once per business. A refund closes the account through normal closure.
Plain answers.
Who is Sondel for?
B2B software companies with help documentation. Sondel answers your customers from that documentation and hands the rest to a person.
How much does Sondel cost?
USD 299 a month for one plan with 1,000 conversations included, then USD 0.30 for each conversation after that. There are no seat fees and no API fees.
What counts as a conversation?
A conversation counts once, when an answer is delivered or a requested task succeeds with confirmation from your system. Declines, clarifications, handoffs without an answer, and technical failures on our side do not count. The window is 24 hours of inactivity for chat and API, and 72 hours for an email thread.
Can I try Sondel for free?
There is a free preview, not a free plan. It is for setup and testing on your own content. No card to start, and no payment until you go live.
What is the refund policy?
For 30 days from go-live, the first plan fee is refunded on request. Overage is still billed. The guarantee applies once per business.
Is our data used to train a model?
No. Your data is never used to train a model.
What happens at my spending limit?
Billable work stops. Conversations already charged continue until their windows close, at no extra charge. New conversations get a static offer to reach a person, with no AI processing.
What if a payment fails?
After the grace period the widget shows a static message with your fallback email, and API calls return a clear error. Nothing is processed until payment resumes.
Do you charge for messages or tools?
No. Messages, lookups, and actions inside a conversation are included in that conversation.
Can I sign up with a personal email?
A company email domain is needed to create an organization. People you invite can use any address.
Is there voice pricing?
Not yet. Voice gets its own price unit after we have measured cost per call.
See it on your site first.
Import your help centre, run the check, and read the declines before anyone pays anything.