Early access · Illustrative walkthrough
Takes care of
your customers.
An AI support agent for B2B software teams. Built to answer from your documentation, complete approved support requests, and bring uncertain cases to your team. We confirm supported sources, tasks, and connections before go-live.
Signed in as Alex KimYou’re signed in as an admin. Your plan renews on 1 November. The cancellation policy lets you stop renewal at the end of this billing period.
Cancellation policy · line 14Yes. Your team keeps access through 31 October. The policy does not provide a refund for the current month.
Cancellation policy · line 14Here is the change before you confirm it:
- Change
- Cancel renewal
- Access ends
- 31 October
- Charge
- USD 0.00
Tidewater confirmed that renewal is cancelled. Your team keeps access through 31 October. Reference CXL-218.
Read the illustrative transcript
Customer: Please cancel our monthly plan.
Agent: You’re signed in as an admin. Your plan renews on 1 November. The cancellation policy lets you stop renewal at the end of this billing period.
Customer: Will we keep access until then?
Agent: Yes. Your team keeps access through 31 October. The policy does not provide a refund for the current month.
Agent: Here is the change before you confirm it:
Change: cancel renewal. Access ends: 31 October. Charge: USD 0.00. The customer must confirm before the change is requested.
Customer: Cancel renewal.
Agent: Tidewater confirmed that renewal is cancelled. Your team keeps access through 31 October. Reference CXL-218.
Example only. All account facts, dates, policies, and results are fictional. This is not a live customer conversation or a promise that a cancellation connection is available.
01 · Your processes
Your support processes, run for your customers.
A plan question, an invoice copy, a cancellation request. These examples show the B2B support workflows Sondel is built to handle. We review your sources, permissions, and connection before enabling any task. See how to evaluate a billing request.
- Look up account facts
- Check a customer’s current plan, seats, or billing period through a connection you approve.
- Explain product details
- Answer setup, configuration, and plan-limit questions from your help documentation, with the source shown.
- Check your policies
- Find the documented cancellation or refund rule. Leave exceptions and unsupported cases to a person.
- Confirm the change
- Show the exact effect and any charge before asking the customer to confirm an approved action.
- Finish with evidence
- Report success only after the connected system confirms the result. Carry the context to a person when the task cannot finish.
Early-access scope
Confirm your setup before you rely on it.
- Start here
- Request a fit review, read the plan terms, and use the evaluation scorecard. No card is needed to request access.
- Confirmed during setup
- Your sources, private preview, identity checks, task connections, and maintenance coverage. An account action needs a reviewed connection and a passing test before activation.
- Not offered as standard
- No named native helpdesk connector is listed as available. Sales and product-finding workflows are outside the first-customer scope. Review integration options.
Capability status · 2026-10-23
What the early-access offer includes today.
The status below describes the current public offer. It does not turn source code, a fictional walkthrough, or an internal test into a live customer capability.
- Current public path
- Request a reviewed early-access setup with no card. Sondel replies within two business days and accepts up to five new teams per month.
- Internal lab evidence
- A local server API test used synthetic documents, an isolated database, and real model calls. It tested cited answers and an offered handoff. See the full record and its failures. It is not a customer deployment.
- Setup-dependent
- Documentation answers, the website widget, server API, identity checks, approved account actions, and human handoff. Each item must be configured and tested for your tenant before go-live.
- Setup-dependent
- Source-change checks, re-testing, repair, and reporting. The exact maintenance coverage must be confirmed in the reviewed setup.
- Planned, not available for purchase
- Public checkout, working paid activation, named native helpdesk connectors, voice, sales workflows, and product-finding workflows.
02 · What it does
Your customers get it done, not a ticket number.
A refund within policy, a plan change, a copy of an invoice. The goal is to finish the request in the same conversation, inside a workflow you approved. Supported tasks depend on the setup confirmed with you.
- Knows who it is helping
- Sondel verifies the customer with your system before it touches an account, so the right person gets the right change.
- Shows the change first
- For money or anything hard to reverse, the customer sees the exact change and what it costs, then confirms. No surprises on the next invoice.
- Follows your flows
- Every task runs through a tested, step-by-step flow you approved, with the limits you set.
- Finishes, and confirms
- The customer hears "done" when your system confirms it is done, with the details. Anything Sondel cannot finish goes to a person with the context attached.
- From your docs, on day one
- Which plan fits me. Can I cancel and get a refund. How many seats on Starter. When credits reset. Answered from your help centre, with the source shown.
03 · Stays current
15After that, the seat fee of USD 220seat fee of USD 240 per year is not refunded.
16Monthly plans end at the close of the billing period.
- Change detected. Line 15 of the cancellations page: the seat fee moved from USD 220 to USD 240.
- 23 answers and 2 flow steps cite this line. All marked stale.
- Re-testing each one against the new text. The exact-text rule applies to every amount.
- 19 passed. 3 repaired with the new amount. 1 withheld: it cited a discount the page no longer mentions.
- Morning note sent. One item needs you.
Adapts to your business. Automatically.
Sondel is built to find answers affected by a changed source, re-test them, and leave unsupported results for a person. The example shows that process. We confirm automatic maintenance coverage during your early-access setup. Read the source-change guide or watch the illustrative walkthrough.
- Learns from your team's replies
- The intended learning loop checks a human reply against your sources before it can become an answer. Reply read-back depends on a supported connection and is confirmed during setup.
- Learns from the questions it could not answer
- The intended review groups repeated gaps and gives your team a clear next step: add a source, clarify a policy, or review a task. Confirm current reporting coverage during setup.
- Never by guessing your policy
- When a policy is missing or two sources disagree, Sondel asks you once instead of inferring a rule from repeated conversations. Your data is never used to train a model.
04 · Off your plate
The everyday requests, off your plate.
The intended morning note brings together handled requests, reviewed results, and the decisions that need your team. This is an illustrative report. Reporting and delivery are confirmed during setup. Unreviewed results stay unknown.
Good morning, Dana.
212 conversations this week.
161 answered with sources. 23 asked to clarify first. 28 handed to your team.
0 confirmed wrong, of the 38 your team reviewed. 174 not yet reviewed stay unknown.
One needs you. The cancellations page no longer mentions the loyalty discount. Three answers that quoted it are withheld. Keep the discount as a policy, or retire it?
Retire itKeep as policy05 · Safeguards
Safeguards for approved workflows.
Approved workflows must show evidence for material claims, obtain required confirmation, and wait for the system result before reporting success. Test these safeguards against your own sources and connected systems before go-live. Use the evaluation guide and review the dated internal evidence.
Annual plans can be cancelled within 14 days of purchase for a full refund.
- Never states a price, discount, code, or refund term unless a source states it exactly.
- Never promises an exception, a timeline, or compensation.
- Never gives legal, medical, or financial advice.
- Never claims an action succeeded without confirmation from your system.
- Always offers a person.
Your team provides the documentation, policies, permitted tasks, and approved workflows. An uncertain policy or an unconfirmed action belongs with a person. The full list, in your terms.
One plan
1,000 conversations included, then USD 0.30 each. Declines and clarifications are free. Free preview, no payment until you go live, 30-day first-month refund guarantee.