Build support AI you can assess.
Practical guides for B2B software teams that need an AI agent to answer from documentation, handle bounded requests, and leave the uncertain work for people.
Practical guides
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Understand Agentic CX
Learn how an AI customer service agent differs from an answer-only chatbot, where approved actions fit, and which limits matter for B2B SaaS.
Read the Agentic CX guide -
Keep answers current
A walkthrough of what to test when a source changes: the change itself, affected answers, a re-test, and a withheld result.
Read the documentation-change walkthrough -
Evaluate an AI support agent
Use a reusable scorecard to test correct answers, declines, unknowns, source changes, and the work your team must do.
Use the evaluation guide -
Handle billing support with care
A practical evaluation scenario for plan changes, cancellations, and refunds. It separates verified system actions from unsupported promises.
Read the billing support guide -
Understand price units
Read Sondel’s current plan, included conversations, overage definition, and the questions to ask when comparing support pricing.
Read the AI support pricing guide -
Audit a public help centre
Start a free audit of public help-centre pages. It follows the stated crawl limits and emails a private report.
Start a documentation audit
Guides by Sondel. Reviewed . These guides describe evaluation methods and proposed Sondel workflows. They do not claim customer results.
Evidence and connections
- Watch the source-change walkthrough
- A captioned, two-minute illustrative example with its full transcript.
- Read the internal test evidence
- Scope, denominators, skipped checks, and limits. No customer success rate is claimed.
- Review integration options
- Website widget, server API, and task import. Check current availability before setup.
- About Sondel
- Sondel is building an AI support agent for B2B software companies. Learn about its approach and how to get in touch.
See whether Sondel fits your support work.
Early access starts with your documentation and the requests you want handled.