Pilot
The MentorStack pilot.
MentorStack is the first Sondel pilot. It is free and is never billed. As of 2026-11-02, Sondel has run no pilot on real customer traffic. This page lists what the pilot covers, what it does not, and the terms.
Price.
- MentorStack
- USD 0, with no end date. MentorStack is never billed.
- List price
- USD 299 a month with 1,000 conversations included, then USD 0.30 for each conversation after that. This is a planned price. Sondel has not tested whether customers will pay it. See pricing.
- Who owns MentorStack
- MentorStack is a product of Sondel's founder. This pilot is not evidence of demand from an outside customer.
What the pilot covers.
- Help centre answers
- Sondel answers a question from the MentorStack help centre and cites the passages it used. If the sources do not support an answer, it declines and offers a person.
- Account lookups
- Planned: read-only lookups of the account fields MentorStack declares, through a signed identity connection. A MentorStack connection is in test and is not live. A test result carries the label "sandbox result".
- Handoff
- When Sondel declines, it offers a person, and a handoff goes to the MentorStack team by email.
Limits.
- Test results only
- Sondel has tested the answer checks on questions that an AI wrote from the MentorStack help centre. No real visitor results exist yet. A test result is not a customer result.
- Some declines are unnecessary
- The tests found questions that the help centre could answer and Sondel declined. A decline is safer than a wrong answer, and it costs the visitor a handoff.
- Channels
- The Sondel web widget and the conversation API. The widget is not yet live on the MentorStack site. No native helpdesk connector exists yet.
- Excluded data
- Regulated health data and card data are excluded. There are no HIPAA agreements.
- Never does
- The rules on the trust page apply to the pilot. They are tested, not guaranteed.
Pilot terms.
- Billing
- None. The pilot runs free and is never billed.
- Real questions as tests
- Not live yet. Sondel keeps a real visitor question as a test case only if the visitor ticks a consent box. The consent notice is not live on the MentorStack site.
- Data
- The rules on data use and retention and the subprocessors page apply to the pilot.
- Agreement
- These terms are the pilot terms. There is no separate signed agreement, because the founder owns MentorStack.
Other companies.
Sondel has no outside pilot today. To ask about early access, use the request form. Sondel reviews fit before it sets anything up.